Big Lucky Casino Review

Big Lucky Casino operates under a CGA licence, with a neat, clean website that is well built for mobile gaming. Its minimal design, 6,000+ pokies, and fast withdrawals immediately attracted me. However, since it’s a new site, it’s not as polished as some established sites, so I have a few concerns and suggestions. Read them in my full review below and see how it compares with other new NZ online casinos.

Big Lucky

5/5

Welcome Bonus

100% Up To $3,000 + 300 Free Spins!

Play Now

What I Like & Don’t Like About Big Lucky Casino

Verified Big Lucky Casino Bonuses

While browsing the bonuses and promotions at Big Lucky, I found a very generous casino welcome bonus for new players. For regular players, there’s only a cashback offer that renews every week. Apart from that, you can participate in regular daily, weekly, and monthly tournaments and slot races. While the existing bonuses are generous and fair, I wouldn’t say they’re diverse enough to cater to all types of players. Many regular players will miss the opportunity to claim recurring free spins and reload bonuses. The lack of a loyalty or VIP programme will also disappoint many. Overall, the existing bonuses come with fair terms that are not hard to beat. However, the welcome bonus has a short validity period, so you must carefully evaluate the bonus amount you claim. Both bonuses on the site are suitable for high rollers and those on a budget.

My Experience With Big Lucky Casino’s Welcome Bonus

Right after signing up, I went to the promotions tab to grab my casino welcome bonus. On your first deposit on the site, you can claim a 100% match of up to NZ$3,000 and 300 free spins on select slots. To claim it, you must deposit a minimum of NZ$20. You’ll receive a batch of 100 free spins every 24 hours from bonus activation. Here are more details on the free spins:

• Day 1: 100 free spins on Candy Glyph
• Day 2: 100 free spins on Royal Express: Hold and Win
• Day 3: 100 free spins on Money Train 4

I found the Big Lucky welcome bonus quite generous and competitive, compared to other NZ online casinos. Usually, a bonus of this size is awarded in 3 or 4 instalments; it’s rare to find a bonus this large in a single deposit. The free spins coin size at Big Lucky is NZ$0.20, while most casinos will offer free spins worth NZ$0.10 per spin.

Did I Need a Bonus Code to Claim the Offer?

No, just making an eligible deposit is enough to claim the welcome bonus. However, feel free to redeem any promo code you have in the cashier menu.

Are Big Lucky Casino’s Welcome Bonus Terms and Conditions Fair?

Yes, they’re fair, but with a short validity. The welcome bonus has a 35x wagering requirement, which is within the industry average of 30x-40x. It’s not sticky, so you’ll only need to wager the bonus amount you receive. However, you need to do so in just 7 days, so plan accordingly if you’re wagering a large bonus, or calculate how much you can wager in time before claiming the bonus.

Does Big Lucky Casino Have a No Deposit Bonus?

No, during my time on the online casino site, I didn’t find any no deposit bonus. However, the cashback offer doesn’t technically require a deposit to activate it.

Other Big Lucky Casino Bonus Offers

Aside from the sign-up pack, I only found one other bonus for regular players at Big Lucky Casino. It’s a cashback based on your losses from casino games, except for classic tables, between Friday and Monday every week. However, under the FAQs, the casino lists several bonuses, including reload bonuses and free spins, which do not exist at this time.

💡 While there aren’t any other ongoing promos, you can participate in Drops & Wins and Spinoleague tournaments with prize pools of NZ$665,000 per week and NZ$24,000,000 per year, respectively.

Does Big Lucky Casino Have a VIP Programme?

Unfortunately, no. I couldn’t participate in any loyalty or VIP programmes at Big Lucky Casino.

Exploring Big Lucky Casino’s Game Collection

While browsing the games lobby at Big Lucky Casino, I found over 6,700 games, including online pokies, instant win games, and live casino tables. Oddly, there’s no classic table games lobby, but a few games of this type are available. Games are sourced from 90+ leading providers, including NetEnt, Evolution, Spinomenal, and Pragmatic Play.

The pokies lobby is neatly categorised by theme and payout system. I also found categories with new and popular games. The live casino section is also divided into game types to make navigation easier. However, the category links don’t seem to work properly. The search function is rather helpful when you’re looking for games or providers.

Wide Range of Pokies but with Ineffective Categorisation

In the slots lobby, I found 6,000+ pokies, including bonus buys, jackpots, classic fruit slots, and 180+ Megaways games. While the primary pokies page is well-sorted with category links at the top, none of those category links or “see all” buttons work properly. So, you’ll have to either keep scrolling or use the search function to locate specific games or types. Below are a few pokies I recommend trying out:

• Big Bass Splash
• Book of Dead
• Gates of Olympus
• Divine Fortune Megaways
• Sherlock and Moriarty WowPot

Not Many Table Games to Try

As previously mentioned, I didn’t find a classic table games section at Big Lucky Casino. However, after thoroughly browsing the lobby and using the search function, I managed to find a few classic RNG-run tables. Still, there aren’t as many games as you’d expect. The ones I found through the search function include 9 Masks of Fire Roulette, One-Hand Blackjack, and Caribbean Stud Poker.

Live Casino Games from Lots of Providers

I was most amazed by the live casino lobby at Big Lucky. It offers 400+ live dealer games from popular developers like Evolution, Ezugi, On Air, and Pragmatic Play. You can play over 190 blackjack, 50 roulette, 110 baccarat, 10 poker, and 25 game shows, with all your favourite game variants. All live games offer HD streaming, real dealers, and live chat boxes. I had the best time playing these games:

• Treasure Island
• Xxxtreme Lightning Roulette
• Easy Blackjack
• Prosperity Tree Baccarat
• 2 Hand Casino Hold’em

Can I Place a Sports Bet at Big Lucky Casino?

No, I didn’t find a sports section to wager on my favourite leagues or matches. If you’re looking for a place to do that, check out our coverage of the best NZ sports betting sites.

Testing Big Lucky Casino on My Phone: Way Ahead of the Desktop Site

While testing Big Lucky on my Pixel phone, I noticed it’s primarily built for iOS and Android devices. The visuals and navigation are identical to the desktop version; only the hamburger menu and game categories are moved to the bottom of the screen. Overall, the number of games, site speed, and game loading times on the mobile casino site are the same as its desktop counterpart.

Is There a Big Lucky Casino App?

No, there’s no Big Lucky app for iOS or Android devices. Though it could improve speed and performance, the mobile platform is good as it is. If you need quick access to the mobile casino, you can add it to your smartphone’s home screen through your browser.

All You Need to Know About Depositing and Withdrawing at Big Lucky Casino

Going into the cashier section, I found more than 15 deposit and withdrawal methods. Among these trusted payment methods, you’ll find 5+ fiat options like cards, bank transfers, e-wallets, and prepaid vouchers. Aside from those, you can use 10 crypto options, including Bitcoin, Ethereum, Tether, and Shiba Inu.

Topping Up Your Big Lucky Casino Account: What You Need to Know

The minimum deposit limit at Big Lucky is lower than most NZ casino sites I’ve reviewed. While I’ve seen higher maximums, the existing limits are enough for all types of players, in my opinion. You have 15 deposit options that offer instant deposits after you enter your details and initiate a transfer.

💡 While I didn’t find ecoPayz (presently, Payz) in the cashier, note that the bonus terms state that ecoPayz, Neteller, and Skrill deposits are ineligible for bonuses.

Withdrawing Your Winnings from Big Lucky Casino

For withdrawals, you have 10 options, including cards, bank transfers, e-wallets, and crypto. The minimum withdrawal limits are lower than those of many NZ casinos, which is a plus. What impressed me most was Big Lucky Casino’s quick withdrawal processing, which is considerably faster for crypto.

My Experience Withdrawing Winnings at Big Lucky Casino

After navigating to the cashier’s withdrawal section, I selected Ethereum and entered my wallet address and the amount I wanted to withdraw. I only needed to wait a couple of minutes for processing. After that, it took a little over 5 minutes for the ETH to reach my wallet, which is normal for Ethereum transfers.

My Experience With Big Lucky Casino’s Customer Support: Only AI Live Chat

First, finding the live chat button was tricky because it was hidden in the FAQ answers. When I finally found it and contacted live chat, I was disappointed again because you can only talk to an AI chatbot, with no option to connect with a human agent.

• Email: [email protected]
• Toll-Free Number/Helpline: N/A
• Live Chat: 24/7 (AI only)
• Others: FAQs

Trustworthiness of Big Lucky Casino

The Curaçao-based White Star B.V. operates Big Lucky Casino, with its payment provider registered in Cyprus. The contents on the site are original and DMCA-protected. Plus, the games are fair, as the operator only includes titles from reputable providers.

Licence and Security – Is Big Lucky Casino Safe and Legit?

From the site’s footer, I discovered that it’s licensed by the Curaçao Gaming Authority (CGA) with the licence number OGL/2023/159/0076. The footer also showcases an SSL certificate that protects your personal data and a PCI DSS compliance certificate that protects your financial data. You can use time-out and self-exclusion here, but I expected more responsible gambling tools. The casino provides links to support organisations offering assistance and resources to prevent underage gambling.

How Does Big Lucky Casino Stand Out From Competitors?

I compared Big Lucky with Alf Casino and Kiwi’s Treasure. The welcome bonus at Big Lucky is larger than either of them.

	AlfCasino 4.6/5	Kiwi’s Treasure Casino 4.7/5	Big Lucky 5/5
Bonus	100% up to $1,000 + 200 FS + 1 Bonus Crab	NZ$1,000 Deposit Bonus	100% Up To $3,000 + 300 Free Spins!
Payment Methods
Min. Deposit	$10	$10	$0
Min. Withdrawal	$10	$50	$
Licenses
	Play Now	Play Now	Play Now

Why I Rated Big Lucky Casino 3.5/5?

Mostly because of its fast withdrawal processing and the collection of online pokies and live casino games. Plus, the site’s neat and secure. However, it loses some points for a lack of responsible gambling tools, bonuses, and table games, as well as for poor customer support. Considering everything, I gave Big Lucky a somewhat generous score of 3.5 out of 5.

Big Lucky Casino’s Reputation – What Do The Reviews Say?

I found only 1 review on Trustpilot, which is not nearly enough to gauge player perception. The experts at Casino Guru rate it “Below Average” on their safety index with a score of 5.4 out of 10.

Did I Have Any Problems While Playing?

Yes, several. Firstly, the game subcategories listed at the top of the page don’t link to a lobby for that game type. For instance, clicking on options like Megaways and Live Poker Games will only take you to the small section on the main lobby. This appears to be a bug and should be fixed.

Secondly, the AI live chat couldn’t answer complex questions, so for such issues, your only option is email support. It can take 24-48 hours to get your first response. Thirdly, there are just over a handful of table games. Lastly, players would expect more responsible gambling tools.

Do I Recommend Playing at Big Lucky Casino?

I do recommend it, but it’s not particularly feature-rich. I liked the gameplay experience, though more classic tables would be fun. Fast payment processing at Big Lucky Casino is a big plus. It’s a super-secure site, but you have to stay responsible mostly on your own. The lack of bonuses might make the experience a bit slow, but it’s not a big disadvantage for all types of players. So, overall, it’s not a bad site to play pokies and other online casino games.

Most Popular Q&As From Our Readers

Is Big Lucky Casino legit and safe?

Yes, Big Lucky Casino operates under the CGA, with proper player protection measures to protect your personal and financial data.

What are the eligible games for free spins at Big Lucky Casino?

You can only get free spins from the welcome bonus that offers 300 free spins equally split between Candy Glyph, Royal Express: Hold and Win, and Money Train 4.

How long do withdrawals take at Big Lucky Casino?

Big Lucky Casino processes all withdrawals within 12 hours. After that, you can expect crypto and e-wallet transfers to take a few minutes to 24 hours, but bank transfers can take longer.