CasinoLab Casino Review

CasinoLab is a crypto casino established in 2020. I was surprised to learn that it has been flying under the radar for over 5 years, so I had to test it to understand why. I was hooked from the first visit. It has a visually appealing website with a clean layout, user-friendly navigation, and a massive gaming library that dwarfs that of most NZ casinos. I also love its daily bonuses, range of payment methods, and top-tier customer support. Read this CasinoLab review to learn more about the platform, and check out our NZ casino reviews to find your ideal gaming destination.

The Welcome Bonus: 100% Up To NZ$1,000 + 200 Free Spins

New players at CasinoLab can claim a 100% up to NZ$1,000 + 200 free spins offer with the first deposit. Here’s a quick breakdown of the terms and conditions:

• Minimum deposit: NZ$40
• Wagering requirements: 35x (bonus + deposit) and 40x free spins
• Expiration period: 10 days
• Max bet: NZ$10

The free spins are awarded in batches of 20 per day for 10 days. If you don’t claim a batch, it expires, and you can only claim the next.

Note that Skrill and Neteller deposits don’t qualify for the bonus. Fortunately, the casino offers other e-wallet payment options, such as MiFinity.

Did I Need a CasinoLab Bonus Code to Claim the Offer?

No, I did not need a bonus code. The funds were credited to my account as soon as I made the qualifying deposit. However, I had to activate the bonus in My Profile to use it.

Are CasinoLab’s Welcome Bonus Terms and Conditions Fair?

No, the welcome bonus terms and conditions are not fair because of the wagering requirements and game restrictions.

To withdraw the bonus, CasinoLab requires you to wager it 35x (deposit + bonus) and 40x (free spins) in only 10 days. These can be challenging to fulfil, especially for casual players with a tight budget. The numerous game restrictions don’t make things any better, as they’re limiting your options.

I didn’t even get close to fulfilling the rollover requirements on time, even after almost exceeding my gaming budget.

Does CasinoLab Have a No Deposit Bonus?

No, the casino doesn’t have a no-deposit bonus.

Ongoing Promos at CasinoLab

Returning players can claim these reload offers and cashback bonuses.

The highlights of my bonus experience were the tournaments, challenges, collections, and special features like Spin Rally and Wheel of Fortune.

• Tournaments: The casino hosts regular time-limited tournaments that reward top players with Coins, bonuses, and cash prizes. I am currently participating in the Slot of the Week tournament, where the goal is to earn points and finish among the top players to win Coins.
• Challenges: CasinoLab offers one-time and 40 weekly challenges that players can complete to earn Coins and cash prizes. They involve simple tasks, such as making deposits and playing games. You get extra rewards for completing half of the weekly challenges within the week.
• Collections: The Collections mini game involves unlocking and completing card collections to earn bonuses and cash prizes. You earn coins by depositing and wagering, and use them to purchase the cards to add to your collections.
• Spin Rally: A thrilling competition for bonus money that runs every 20 minutes. To participate, you need to opt in and place qualifying bets on eligible games.
• Wheel of Fortune: Earn Wheel of Fortune spins by depositing and playing, and use them to unlock bonuses and cash prizes.

Once you accumulate enough Coins, you can exchange them for bonus money and free spins at the Shop.

Does CasinoLab Casino Have a VIP Programme?

Yes, CasinoLab has a 5-level VIP programme that offers these perks and rewards:

• Personal VIP manager
• Higher withdrawal limits
• Higher cashback rates
• Personalised bonuses and promotions

Unfortunately, the VIP page doesn’t explain how players can join the club, so I contacted customer support. They informed me that registered players are automatically enrolled in the programme and move up through depositing and playing.

Slots From 100+ Providers

CasinoLab partners with over 100 slot providers, from reputable developers like Pragmatic Play to lesser-known game studios like Tokacity. This means you can enjoy all the popular titles and discover hidden gems like:

• Game Provider
• Bound in Gold Tokacity
• Underwater Vibra Gaming
• Egypt’s Treasure Givme
• Fruits 6 Deluxe Holle Games
• 40 Happy 7 PatePlay

The slots collection is organised into handy categories that make it easy to sort through the abundance of options.

A High-Quality Collection of RNG Table Games

I was surprised to find over 200 table games because many NZ casinos, including popular ones like ChristChurch, offer just a few dozen. I found classic poker, baccarat, blackjack, and roulette games, and dozens of their variations. Some popular titles include:

• 3D Blackjack
• Texas Hold’Em
• Fortune Roulette
• No Commission Baccarat
• Mr Mini Roulette

However, finding a table game to play wasn’t easy because the collection isn’t categorised.

500+ Live Casino Games

Fans of live casino games have over 500 titles to explore. It has all the standard roulette, blackjack, baccarat, and poker live dealer games, but you can also play game shows like Money Time and Joker’s Show, and dice games like Baccarat Top + Plus. Other exciting titles include:

• Speed Roulette
• 120x Dynamic Roulette
• 25x Candy Wheel
• One Blackjack
• MegaWheel

The live casino lobby is divided into practical categories and has a search feature, so I had no issue finding my way around. The only downside was that I couldn’t find games from Evolution Gaming, my favourite provider. That means I missed out on games like Crazy Time and Lightning Roulette.

A Diverse Selection of Instant-Win Titles

If you enjoy fast gameplay and quick results, CasinoLab has 200 instant-win games. You can play crash games, mine games, drop-ball games, and many other types. Some popular titles include:

• Penalty From The Streets
• Chicken Road Vegas
• Aviatron
• Olympus Plinko
• Tower Rush

Can I Place a Sports Bet at CasinoLab?

Yes, you can bet on sports at CasinoLab. The platform features a fully-featured sportsbook, complete with a variety of sports, markets, odds, and exclusive bonuses and promotions.

The bookmaker has over 35 sports and esports, covering leagues and events from around the world. It offers both pre-match and in-play betting markets and provides a live stream or live match tracker for most events.

CasinoLab on Mobile: A Seamless Experience

CasinoLab doesn’t have a designated app, but its platform is optimised for all devices. I tested it on a Samsung Galaxy A51 and iPhone 12 Pro Max, and the website adjusted to the different screen sizes, maintaining its clean layout.

You can access all the games and features available on desktop through the mobile site, and the graphics and sound are just as immersive. Navigation felt smooth thanks to the touch-friendly buttons, but some pages, like the live casino page, loaded more slowly than on desktop.

Banking at CasinoLab

CasinoLab supports over 15 payment methods, including all the popular options in New Zealand.

Deposit Methods

All deposits at CasinoLab are processed instantly at no cost. The transaction limits vary between payment methods, as highlighted below.

Withdrawal Methods

CasinoLab offers over 15 withdrawal methods, including cards, e-wallets, bank transfers, and cryptocurrencies. All withdrawal requests are processed free of charge and take three business days to be approved. The limits vary with payment method:

My Withdrawal Experience

All my withdrawals have been seamless because I had checked the terms and knew what to expect. I submitted my documents for verification immediately after my first deposit, so all I needed to do to cash out was:

1. Open the cashier by clicking the balance at the top right.
2. Switch to the “Withdrawal” tab.
3. Choose a payment method. I went with Litecoin.
4. Complete the steps and submit the request.

My withdrawal request was approved almost 72 hours later, and the funds reached my account shortly after.

My Customer Support Experience

CasinoLab offers top-tier customer support through three channels: FAQ, live chat, and email.

When I needed help, I started with the FAQ page, where I found dozens of questions grouped into categories. It didn’t answer my question, so I switched to live chat. I clicked the live chat button at the footer of the site, typed my question, and started the chat. An agent, Elizabeth, replied and helped me resolve my issue without me having to speak to a bot or answer any questions.

I tested email support later on and noticed responses can take a few or several hours.

• Email: [email protected]
• Live Chat: 24/7
• Others: FAQ

Is CasinoLab Trustworthy?

CasinoLab is a safe and trustworthy gaming platform. It uses industry-leading SSL encryption and complies with the DSS to protect players’ data.

It also mandates KYC processes, offers responsible gambling tools, and uses transparent terms and conditions. That said, I felt safe playing on the platform, and I am sure you will too.

Licensing: Is CasinoLab Legit?

Yes, it is. While I couldn’t find any licence information on the site, I concluded that it is legit because it takes all the necessary measures to protect players.

Why Did I Rate CasinoLab Casino 4.8/5?

CasinoLab ticks all the right boxes. It offers a user-friendly website, a generous collection of bonuses, a massive gaming library, and good customer support.

I love its varied competitions, tournaments, and challenges, which kept me on the edge of my seat throughout my sessions. The platform also supports my preferred payment method, crypto, so I didn’t have to transfer my money between accounts.

I reduced two points for the missing licence information. I asked customer support for the details via live chat, but they redirected me to email support, from whom I haven’t heard back. Nonetheless, I felt safe and secure playing at CasinoLab.

What Do Other Players Think About CasinoLab?

To arrive at an objective rating, I checked casino review sites to see what other players thought about the platform. I was surprised by the low ratings I found at the time of writing this review:

• CasinoGuru: 3.8/10
• AskGamblers: 4/10
• TrustPilot: 2.1/5

Most negative reviews mention slow KYC verification and delayed withdrawals. I didn’t experience these issues, but it’s reassuring to see that the casino responds to all negative reviews in an effort to resolve complaints.

When it comes to positive reviews, players praise the good customer support, generous bonuses, and wide game collection. A user mentions that they used to experience withdrawal issues months ago, but things have been smooth recently, which matches my experience.

Did I Have Any Problems While Playing?

I had trouble exploring the instant win and table game collections because they aren’t divided into categories. Grouping them by type, theme, or feature would significantly improve my experience.

Do I Recommend Playing at CasinoLab Casino?

Yes, you should try CasinoLab because it accommodates all types of Kiwis. It has an intuitive website, a massive gaming library, and supports all payment options popular in New Zealand, including cryptocurrencies.

You’ll also enjoy the mobile experience, with a clean layout, touch-friendly navigation, and quick-loading pages. The only downside is the high wagering requirements, so if you can overlook them, you’ll have an excellent experience.