Euro Palace Casino Review

Euro Palace Casino Overview

Euro Palace Casino was established in 2010 and is operated by Baytree Limited, the company behind popular NZ gaming destinations such as Kiwis Treasure, Royal Vegas, Jackpot City, and other sister sites.

I’ve been using this casino for several weeks now, and overall, I’m quite impressed. The bonus collection stands out, offering a variety of promotions that cater to both new and regular players, including daily reload bonuses and free spins. The game library is extensive, featuring 1500 titles from top developers like NetEnt, Pragmatic Play, and Play’n GO, which means there’s always something fresh and exciting to try.

Customer support has been consistently reliable—whenever I’ve reached out via live chat, agents responded promptly and provided helpful solutions to my queries, especially when I needed assistance with bonus terms or payment options.

That said, the casino could improve its wagering requirements, which are relatively high on some bonuses. This makes it a bit challenging to fully benefit from the promotions without dedicating significant time to meet the conditions.

I’ll discuss the details in this review, and if this online casino doesn’t quite tick all your boxes, check out our other NZ casino reviews to find your ideal gaming destination!

Bonuses I Found at Euro Palace Casino

This casino offers a generous welcome package and a unique collection of ongoing bonuses. I’ll discuss them in detail in the sections below.

My Experience With Euro Palace’s Welcome Bonus

The welcome offer at Euro Palace is a 100% bonus up to NZ$600, spread evenly across your first three deposits. Along with the bonus, you receive 10 free spins daily for 30 days, giving you multiple chances to win up to NZ$1,000,000. The minimum deposit to qualify is NZ$10, and the wagering requirement for this bonus is 35x, which is fairly typical and reasonable within the industry. Additionally, you can use the bonus funds on all available games, and winnings can be up to 6 times your deposit.

Did I Need a Bonus Code to Claim the Offer?

No, I didn’t need a bonus code to claim the offer.

Are Euro Palace’s Welcome Bonus Terms and Conditions Fair?

While the welcome bonus wagering is manageable, it’s important to note that other promotions, including no deposit bonuses, come with significantly higher wagering requirements—70x. This is almost double the industry standard of around 30x to 40x and can make it much harder for players to clear these bonuses and withdraw winnings.

The difference in wagering requirements between the welcome bonus and other offers is a crucial detail that players should consider. Although the welcome bonus terms are reasonable, the steep 70x requirements on additional bonuses may limit their overall value and accessibility.

Does Euro Palace Casino Offer a VIP Program?

Euro Palace has a six-level VIP program offering perks like exclusive promotions and birthday bonus loyalty points.

Other Euro Palace Casino Offers

I found a couple of exciting offers, including no deposit bonuses. I had to use up the welcome offer to unlock these enticing bonuses. Wagering for all bonuses apart from the welcome offer is 70x.

I Found All My Favourite Slots

I found most of my favourite games, including Guns N’ Roses, Book of Dead, Wolf Gold, The Dog House Megaways, and Gates of Olympus.

A Diverse Collection of Table Games

Euro Palace offers a diverse range of RNG table game titles, including blackjack, roulette, video poker, baccarat, and Sic Bo.

A High-Quality Live Casino With Limited Poker Titles

The live casino is impressive, offering over 80 live games, including Sic Bo, cards, and game shows. However, I found only three poker titles—all my favourites were missing.

Can I Place a Sports Bet at Euro Palace?

No, you can’t. If you wish to bet on your favourite leagues, check out our section on NZ sportsbooks.

Testing Euro Palace Casino on My Phone: Fast Loading Times, Smooth Gameplay

I couldn’t find a Euro Palace casino app, but the mobile browser version is fantastic. I tested it on Android and asked a fellow casino expert to test it on their iPhone, and we were both satisfied with the Euro Palace casino mobile experience.

The mobile site features a clean layout that doesn’t feel overwhelming on smaller screens. I found all the features and games on the website, and the pages load quickly, and the games play smoothly without lagging.

Depositing and Withdrawing at Euro Palace: What You Need to Know

The casino supports transactions through e-wallets, vouchers, mobile, and debit and credit cards. More on them below.

Funding Your Casino Account

When funding your account, you’ll have nine deposit methods available. Deposit time for all is instant.

The minimum deposit is only NZ$5, while the maximum is unlimited!

• Credit cards
• Debit cards
• Paysafecard
• POLi
• Neosurf
• Skrill
• Neteller
• Google Pay
• Skrill 1-Tap

I chose Skrill, and my deposit was processed instantly at no cost.

💡 Note that if you make debit or credit card deposits, you can only withdraw through the same method.

Withdrawing Your Winnings from Euro Palace

The casino supports the five reliable withdrawal methods. For all, the minimum withdrawal is NZ$50, while the maximum per 24 hours is £10,000 or NZ$22,630.60.

Here’s a list of all the available options and their respective withdrawal times:

• Credit cards: 3–7 days
• Debit cards: 3–7 days
• Skrill: 1–2 days
• Neteller: 1–2 days
• Skrill 1-Tap: 3–7 days

My Experience Withdrawing Winnings at Euro Palace

My withdrawal took nearly a week—two days for verification, two days for processing, and two days to receive it in my Skrill account.

My Experience With Euro Palace’s Customer Support: Exceptional

Euro Palace offers customer support exclusively through live chat. When you first initiate a chat, you’ll interact with a bot, which can handle simple queries or direct you to a human agent when needed. While the bot interaction might feel impersonal or limited, it usually serves as a helpful gateway to live assistance.

In my experience, once connected to a real agent, like Mitchell, who was friendly and efficient, issues were resolved quickly and effectively. However, the lack of alternative support channels, such as email or phone, may be inconvenient for players who prefer different communication methods or require assistance outside live chat hours.

Overall, while the live chat-only system may restrict accessibility, the quality of support once connected to an agent was positive.

• 📧 Email: N/A
• ☎️ Toll-Free Number/Helpline: N/A
• 💬 Live Chat: 24/7
• ⭕ Others: FAQ

Is Euro Palace Casino Trustworthy?

Euro Palace is a trustworthy casino with a positive reputation on most review sites. Let’s get into the details.

Licence and Security – Is Euro Palace Casino Safe and Legit?

Yes, it is. The operator, Baytree Limited, is licensed under the Alderney Gambling Control Commission (licence no. 155 C1). To keep players safe, the casino has implemented security measures like:

• Advanced digital encryption
• Strict privacy policy
• Responsible gaming resources

eCOGRA, an independent auditor, endorses the casino, guaranteeing a fair and safe experience.

Why Did I Rate Euro Palace Casino 4.3?

I gave Euro Palace a 4.3 rating because it had a user-friendly website interface, a high-quality game collection, enticing bonuses, and a great customer support experience. However, the minimum withdrawal and wagering requirements are too high.

Euro Palace Casino’s Reputation – What Do the Reviews Say?

To understand what other users think of the platform, I checked the top casino review sites and found ratings close to mine:

• Casino Guru: 7.2/10
• AskGamblers: 7.4/10
• Casino.org: 4.2/5

While it has low ratings on some review sites, like Trustpilot, many of the reviewers don’t give a reason for the low ratings, which suggests that some could be fake.

My Experience at Euro Palace: Did I Notice Any Issues?

Yes, I did. The minimum withdrawal amount, $50, is too high compared to other NZ casinos. I could withdraw as little as $10 at Karamba and $20 at Fruta!

Do I Recommend Playing at Euro Palace Casino?

Yes, I do. I had a great time playing at the online casino. The user-friendly interface is easy to navigate from the first Euro Palace casino login. The game collection is high-quality, and the bonuses are fantastic. I also had a great customer support experience, and all my deposits and withdrawals were effortless.

The withdrawal times and wagering requirements could be better, but other than that, all Euro Palace casino NZ players, both new and seasoned, would have a great time.