LevelUp Casino New Zealand Review

LevelUp Casino was launched in 2020 and operates under a licence from the Tobique Gaming Commission. I particularly like the large and organised gaming lobby with 10,500+ online pokies and 700+ live dealer games. Aside from games and security, this LevelUp review covers its bonuses, payment methods, and customer support, while highlighting a few areas where the site could improve Read along to find out how well it competes with other NZ online casinos.

What I Like & Don’t Like About LevelUp Casino

Verified LevelUp Casino Bonuses

In the “Promo” tab in the main menu, I found 3 choices for a welcome bonus. For regular players, LevelUp Casino offers daily cash drops, cashbacks on your weekly deposit, and a referral bonus. The existing bonuses are generous, with player-friendly and fair wagering requirements. However, I’d love to see the inclusion of free spins, reload offers, and cashbacks based on losses for regular players, which are currently missing. The only way to get free spins is to progress through the LevelUp loyalty programme. I also noticed a VIP programme that offers higher withdrawal limits, personalised bonuses, cashbacks, and more.

The overall bonus selection is good, but it needs more diversity. An interesting aspect of the welcome bonus and weekly cashback offer is that you can choose the bonus size based on your budget.

My Experience With LevelUp Casino’s Welcome Bonus

As already mentioned, I was surprised to see that you can choose your welcome bonus based on your budget. The maximum bonus you can claim on your first deposit is NZ$3,000 and 100 free spins. Here are the details on all the options:

• Deposit NZ$20: 150% match of up to NZ$1,000 and 50 free spins.
• Deposit NZ$50: 175% match of up to NZ$1,500 and 75 free spins.
• Deposit NZ$100: 200% match of up to NZ$3,000 and 100 free spins.

All free spins stay valid for 72 hours from bonus activation. The max win limit on all free spins and deposit offers is 3x your bonus. I like this bonus because it offers both generosity and flexibility that caters to all players. High rollers can easily claim the full offer, while those on a budget can claim smaller amounts.

💡 Each cryptocurrency has different minimum deposit requirements, which you can find in the full welcome bonus terms & conditions.

Did I Need a Bonus Code to Claim the Offer?

Yes, each option I discussed comes with a LevelUp Casino promo code attached. Use these codes depending on which welcome bonus you want to claim:

• 150% Bonus: WLC1
• 175% Bonus: LVLUP1
• 200% Bonus: 1ST

Are LevelUp Casino’s Welcome Bonus Terms and Conditions Fair?

Yes, it comes with a 35x wagering requirement on your bonus and free spins winnings. It’s well within the industry average range of 30x to 40x. The 14-day validity is neither too short nor too long. So, you’ll have an exciting wagering period. Depending on your playstyle, choose the appropriate option to wager on in time.

Does LevelUp Casino Have a No Deposit Bonus?

No, I didn’t find a no deposit bonus. While the daily cash drops don’t require a deposit to claim them, you need to actively play during the promo period with real money.

Other LevelUp Casino Bonus Offers

Other than the welcome bonus choices, I found 3 offers you can claim as an existing player at LevelUp Casino. Remember that the cashback every Sunday is based on your weekly deposits between Mondays and Saturdays, not losses. The low wagering requirements make them very attractive, in my opinion.

Bonus Name	Offer	Min. Deposit	Wagering
Cashback Resurgence	Up to NZ$100	NZ$150 per week	20x
Referral Bonus	NZ$50 per friend	NZ$25 (Friend)	15x
Daily Cash Drops	Four cash drops of NZ$150 each	N/A	No wagering

Does LevelUp Casino Have a loyalty or VIP Programme?

Yes, LevelUp offers both a loyalty and a VIP programme. As a new player, I could automatically enjoy bonuses from the 50-level loyalty programme. Loyalty club bonuses usually offer free spins for betting specific amounts on certain games or for being a registered player for a certain amount of time. I also found a separate three-tier VIP programme that offers additional bonuses and perks. To join, you must deposit NZ$1,000 in a single day. Below are the details.

Perks/VIP Tiers	Gold	Platinum	Diamond
Rakeback Bonus	Super Level	Super Level	Super Level
Weekly cashback	5%	7%	10%
CP exchange rate	75 CP = NZ$1	65 CP = NZ$1	50 CP = NZ$1
Extra cashback	No	Yes	Yes
Personal Account Manager	Yes	Yes	Yes
Personal cashout limits	No	No	Yes
Special occasion gifts	No	No	Yes
Real Cash bonuses	No	No	No

Exploring LevelUp Casino’s Game Collection

I loved the LeveUp games lobby, which has more than 12,000 games. The list includes online pokies, classic tables, instant win games, live casino games, and more. Thanks to the neatly organised lobby, I could easily explore different game categories, such as bonus buy, exclusive, table games, instant games, new, top, etc. While testing the provider filter, I noticed you can play pokies and other games from over 120 reputable software providers. Popular names include NetEnt, Pragmatic Play, Play’n GO, Yggdrasil, and Red Tiger Gaming. If you have a specific game in mind, use the search button to find it instantly. There’s a theme filter, too.

Online Pokies Section Filled with Jackpot Slots

The slots lobby offers 10,500+ online pokies, 3,200+ of which are jackpot slots with fixed, local, and progressive options. I also found over 200 Megaways titles that offer thousands of active paylines. You can enjoy classic fruit slots, as well as high-RTP games with tumbling reels, cluster pay, scatter pay, and other unique mechanisms. My top picks at LevelUp are:

• Big Bass Bonanza
• Jackpot Express
• Madame Destiny Megaways
• Aztec Magic Deluxe
• Starburst Galaxy

An Average Table Games Selection

In the table games lobby, I found 200+ games, including roulette, blackjack, poker, baccarat, and other card and dice games. With wide betting ranges, these games are run by RNG software, so you don’t need to wait for shuffling or other players’ decisions. If you’re into this fast and solitary gameplay experience, try out:

• European Blackjack Multihand
• Casino Roulette
• Baccarat Pro
• Caribbean Beach Poker
• Texas Hold’em Bonus

I Experienced an Electric Atmosphere Playing Live Casino Games

While the homepage states that there are 1,170+ live dealer games, upon browsing the full live casino lobby, I found just over 720 tables. In either case, it’s a large live dealer section with 400+ blackjack games, 100+ roulette games, 130+ baccarat games, 30+ game shows, and 40+ poker games. I loved the HD streaming with live chat, professional dealers, and real players. I had a great time playing:

• Gravity Roulette
• Grand Bonus Blackjack
• Mega Baccarat
• 2 Hand Casino Hold’em
• The Bingo Spot

Can I Place a Sports Bet at LevelUp Casino?

Yes, LevelUp offers a top-notch sports betting section with 40+ sports, including rugby, football, basketball, tennis, and hockey. You can bet on your favourite Rugby Union matches, as well as numerous other competitions. As with most NZ sports betting sites, football is the most diverse sport in LevelUp’s sports section. I found betting markets on the UEFA Champions League, the Premier League, the Bundesliga, the World Cup, and more.

The esports section offers markets for 14 different games. Popular ones include League of Legends, Rainbow Six, Dota 2, and Valorant. Aside from popular video games, I found other options like eFootball, eBasketball, and eCricket. You can enjoy both pre-match and live betting markets on almost all sports and esports options. The dynamic odds change in real time to reflect the ongoing action. Plus, you can enjoy HD live streaming for esports matches. While live streaming isn’t available for regular sports, you can find live tracking and stats on the match page.

Testing LevelUp Casino on My Phone: Faster Loading Times

While playing on my Android phone, I noticed that the site loads faster than on a desktop and automatically adapts to my screen. The visuals, lobby size, and game loading times are similar to those on the desktop site. The only difference is that the navigation pane at the top of the desktop site is at the bottom of the screen on mobile.

Is There a LevelUp Casino App?

Yes, at the bottom of the site, you’ll find the button to download and install the LevelUp Casino app for Android. As of now, there’s no native app for iOS devices. While the app layout is similar to the mobile casino site, the platform is faster, with quicker load times. The graphics are sharper, too.

All You Need to Know About Depositing and Withdrawing at LevelUp Casino

In the cashier menu, I found 10+ options for deposits and withdrawals. Among the trusted payment options, you’ll find popular e-wallets and cryptocurrencies like Bitcoin and Tether. While the payments page linked at the bottom of the site offers more options, I was surprised not to find them, or any debit or credit card options, in the cashier menu.

Topping Up Your LevelUp Casino Account: What You Need to Know

The minimum deposit limits at LevelUp Casino are industry average. While I expected more fiat options, the existing e-wallet options are good for easy payments. If you’re a crypto user and a high roller, you’ll have several choices, with no maximum limits attached. Just enter your deposit amount and pick a method to get started.

Withdrawing Your Winnings from LevelUp Casino

For withdrawals, you’ll mostly find the same options, with two additional bank transfer methods. Withdrawals don’t attract any fees, and the withdrawal processing times are impressive. Remember to complete your KYC verification before your first withdrawal to avoid any additional delays.

Withdrawal Method	Min. Withdrawal	Max. Withdrawal	Withdrawal Time
Bank Transfer	NZ$300	NZ$3,000	3-5 Banking Days
Skrill	NZ$50	NZ$3,000	Up to 3 Hours
MiFinity	NZ$30	NZ$3,000	Up to 3 Hours
PayAnyBank	NZ$20	NZ$3,000	3-5 Banking Days
Tether	NZ$15	NZ$3,000	Up to 3 Hours
Bitcoin Cash	NZ$15	NZ$3,000	Up to 3 Hours
Bitcoin	NZ$15	NZ$3,000	Up to 3 Hours
Dogecoin	NZ$15	NZ$3,000	Up to 3 Hours
Ethereum	NZ$15	NZ$3,000	Up to 3 Hours
Litecoin	NZ$15	NZ$3,000	Up to 3 Hours

My Experience Withdrawing Winnings at LevelUp Casino

I used Tether to withdraw my winnings. To do that, I first needed to go to my account menu and navigate to the withdrawal section. From there, I selected my preferred method and entered my wallet ID. After initiating the withdrawal, it took about an hour to process, and another 15 minutes or so for the payout to appear in my account.

My Experience With LevelUp Casino’s Customer Support: Time Consuming Live Chat

An AI chatbot greeted me when I launched the live chat. What’s surprising is that there’s no text box in the beginning. You can only click on topics to get information. I only got a “Human Agent” button after the chatbot had offered all the available information.

After clicking that button, I had to wait about five minutes to connect with a real agent, Cecilia. They responded quickly enough and resolved my query effectively. Overall, I think the live chat system should be improved a little.

• Email: [email protected]
• Toll-Free Number / Helpline: N/A
• Live Chat: 24/7
• Others: FAQs

Trustworthiness of LevelUp Casino

LevelUp Casino is owned and operated by a Costa Rica-based company named Novatrix SRL. While there’s no visible seal of fairness on the site, I can confirm the games are fair, as they’re from reputable providers. Plus, you’ll see lots of awards noted at the bottom of the website.

Licence and Security – Is LevelUp Casino Safe and Legit?

Although Costa Rica doesn’t have a licensing scheme, I noticed that Novatrix SRL holds a licence from the Canada-based Tobique Gaming Commission under licence number 0000002. The website is SSL-encrypted with secure payment portals to protect all your data. In the responsible gambling toolset, I found deposit limits, loss limits, wager limits, cooling-off, and self-exclusion.

How Does LevelUp Casino Stand Out From Competitors?

When comparing LevelUp with CasinOK and Big Boost Casino, I noticed that LevelUp offers a larger gaming lobby than the combined total of the other two. Plus, neither site offers a referral bonus, unlike LevelUp.

Why I Rated LevelUp Casino 4.5/5?

LevelUp deserves high scores in the games, security, and player protection categories. It’s a regulated and secure online casino in NZ with proper player protection measures and ample responsible gambling tools. While the existing promos are good, some common bonus types are missing. The payments and support channels also need work, which I’ve already covered.

LevelUp Casino’s Reputation – What Do The Reviews Say?

To find that out, I looked up reviews and ratings on some popular platforms. Below are the scores I found:

• Trustpilot: 2.7/5
• AskGamblers: 9/10 (players), 8.9/10 (experts)
• Casino Guru: 9.1/10

While going over player reviews, I noticed that most praised the game selection highly. Some players had withdrawal issues because of incomplete KYC, which is natural. Other than that, I noticed that the overall ratings on most platforms were similar to mine.

Did I Have Any Problems While Playing?

There were a few hiccups, yes. Firstly, I didn’t find a recurring free spins offer, which players love to claim. Secondly, in the cashier menu, I didn’t find any card options, which seemed a bit odd since they’re the most common options at every casino. Lastly, I had to spend a lot of time chatting with an AI that wasn’t very helpful.

Do I Recommend Playing at LevelUp Casino?

Yes, I do recommend playing at LevelUp Casino NZ. It offers a stunning games lobby with thousands of online pokies, live casino games, and more. The bonuses are very fair, although I’d like to see more of them. You can use crypto for deposits and withdrawals, but fiat options need improvement. The site and app are fully secure and user-friendly with top-notch player protection measures. Overall, it’s a good platform with only small downsides.

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