Even though Loot Casino is relatively new in the online casino field, the team behind it, Jumpman Gaming, has over ten years of experience in the industry. It is licensed by the Alderney Gambling Control Commission, ensuring players that their business is legitimate and trustworthy.
In this review we have covered all the important information, gaming options, bonuses, payment, methods, customer support, and more. If you want to know more about the platform, continue reading our Loot Casino review.
- Excellent for pokie fans due to the generous game selection
- Cross-platform support enables playing on mobile devices
- CashDrop secures actual cash prizes
- Winning trophies is exciting and challenging
- Deposits are usually instant
- Withdrawals could take longer than expected, and some players report verification issues.
- No option to contact support via live chat or phone
- You can’t see the current jackpot amount in slot games until you run them
At Loot Casino, there are many bonuses available for selection. However, at Betkiwi, we continue to stress it is essential to carefully read the bonus terms and conditions as they can be tricky. Here is a quick overview of the available promotions.
Welcome Offer – 200% Match Up to NZ$5,000 + 50 Free Spins
You will receive a welcome bonus when you make your initial deposit of at least NZ$5. This bonus includes a 200% deposit match up to NZ$5,000 and 50 free spins on the Sweet Bonanza pokie.
The bonus amount will be credited as a deposit match. Any winnings from the free spins will also be converted to bonus funds, with a maximum win of NZ$8 per ten credit spins. To convert the bonus funds to real money you can withdraw, you must first meet a wagering requirement of 65x.
Additionally, the maximum amount you can withdraw from the bonus is either NZ$250 or the number of your lifetime deposits at Loot Casino. For example, if you have deposited a total of NZ$40, you can withdraw up to NZ$40, regardless of whether you won NZ$40, NZ$400, or NZ$4,000, as long as you have met the wagering conditions.
It’s important to keep in mind that certain games, such as roulette, blackjack, and progressive slots, may not count towards meeting the wagering requirements.
CashDrop is a unique feature you activate by depositing on a specific day, and you can play the game the following day. The game is straightforward – drop a coin from the top, and it can land in one of the five pockets at the bottom, each with a different prize. Where the coin lands will determine your reward, and the best part is that you receive cash credited to your account with no strings attached.
Here are some other Loot Casino bonuses worth mentioning:
- Bonus Bonanza. When you deposit NZ$20 or more, you’ll receive a deposit match ranging from 100% to 1,000%. Just make sure there are no other offers in your profile section in order to take advantage of this deal.
- Mega Reel. If you deposit NZ$20, you can enter the code “BEST” to activate the Mega Reel feature. It triggers a free game where you can win from 50 to 500 free spins on selected slot games. You can only use this code once a week.
- Turbo Reel. When you deposit NZ$100 or more at once, you have a chance to access the Turbo Reel. This bonus is similar to the Mega Reel, where you spin the wheel to receive over 50 bonus spins for one of the promoted pokies.
- Happy Hours. If you access your account on Wednesday between 3 PM and 7 PM, you will win ten or more free spins for the Wolf Gold slot. You must make a deposit on Monday of that same week to be eligible for this promotion.
Always remember to check the bonus terms and conditions as they apply to these offers.
Loot Casino NZ doesn’t have a classic VIP program, but they offer Trophies as a replacement. This scheme is something like a loyalty program with over 15 levels available.
Naturally, you start at the first level, and your goal is to collect five trophies to progress to the second tier. The trophies are divided into the following categories:
- Newbies. This collection only has five trophies ranging from logging it for three consecutive days to trying multiple pokies or depositing a certain amount during the first week of playing at Loot Casino.
- Spins and bets. These challenges are exciting, from playing different games to visiting mobile phone and tablet platforms and wagering different amounts.
- 100 Club. Loot Casino considers 100 an important milestone and will award a trophy for 100 spins, logins, deposits, withdrawals, etc.
- Games and game winnings. These two categories offer the most trophies, and you’ll find dozens are available, with some suitable for casual players and others requiring you to be a high roller.
- Other trophies. Other collections will award your activity at certain hours, special achievements, using different deposit options, playing bingo, and so on.
Every five trophies will upgrade you to the next level. The prize structure is the following:
- Up to level 5 – you get 5+ free spins
- From level 6 to level 10 – the reward includes a minimum of ten free spins
- From level 11 to level 15 – you get at least 15 bonus spins
- Level 16 and above – you’ll receive at least 20 free spins per each level
You can easily navigate their gaming library with nine subsections and search games by name. Did you know you can even add your favourite titles to a separate page? Let’s take a look at the various game types available at Loot Casino.
Loot Casino’s gaming library mainly consists of pokies, which are the favourite casino games of Kiwi players. The library is supplied by well-known providers such as Playtech and Microgaming and is constantly updated with new titles to keep it exciting.
Discover a variety of exciting slot games in different categories at this online casino. Check out the jackpot slots, which feature popular games like Fluffy Mega Jackpot, Shaman’s Dream Jackpot, and Temple of Iris 2. The Hot Slots section has attractive titles from various themes, including Book of Gold Classic, Honey Gems, and Thunderstruck II. You can also find newer titles like Zeus vs Hades: Gods of War and Buffalo Power 2 Hold and Win.
Loot Casino’s table games selection gathers software-powered and live dealer sections with over 65 available choices. Pragmatic Play is the leading provider of live games, and you can enjoy everything from Azure Blackjack to Vinnie Jones Roulette, but also different variations of baccarat and poker. Those who enjoy game-show-based titles will enjoy Adventures Beyond Wonderland, The Greatest Card Show, and others.
This casino also offers the following game types:
- Bingo. You can pick between seven rooms, from classic 90 Ball Bingo to 80 Ball Bingo, and many more.
- Scratchcards. These vary from the classic Football Scratch to Fishin’ Frenzy Scratchcard and others.
- Arcade games. They are actually in the scratchcards category, which is a bit weird. Either way, you can find exciting titles like Spinlotto and Yahtzee.
In today’s casino market, online casinos must provide cross-platform support as most players choose to play on the go. While Loot Casino doesn’t offer mobile apps, they have come up with a great solution by offering a responsive website design. This means you will experience no difference compared to using a casino app, except for the minor inconvenience of accessing it through a web browser.
Once you open the website on your smartphone, iPad, or another device, you’ll notice that page loading times are quick. The interface adapts to the smaller screen and is easy to navigate.
You can use the same features as on any other device, and the most important thing is that all games work on portable gadgets. At Loot Casino, you can enjoy your favourite games wherever you are.
At Loot Casino, New Zealand players can use their local currency and choose from various trustworthy payment methods. The available payment options include:
- Credit and debit cards – Visa Debit, Mastercard Debit, and Maestro are the ones available on the platform.
- Prepaid vouchers – The only one accepted is Paysafecard.
- Electronic wallets – Loot Casino NZ only accepts Skrill, but you can also activate Skrill 1-Tap to speed up the process.
We believe one of the great features of this online casino is that the minimum deposit is only NZ$5, and you can start playing right away as deposits are instantaneous. However, our review team observed that you could only choose from preset deposit amounts and could not enter a custom amount. The maximum deposit per transaction is NZ$1,000, and you can save up to three cards details to make future transactions faster.
Loot Casino Withdrawal Options
Before you can withdraw any funds, your account must be verified. This process involves submitting a photo ID to confirm your age, proof of address, and payment method. Once you have submitted all necessary documents, it may take up to three business days for your account to be verified, provided that the casino does not require any additional paperwork.
Once your account is verified, you can submit a withdrawal request. Available withdrawal methods include cards and e-wallets, but the options may vary depending on how you deposit funds.
Our Betkiwi experts want you to note that there is a transaction fee of NZ$2.50 for each withdrawal made through Loot Casino. After submitting a request, the funds may take up to five days to reach your bank account. You may cancel a withdrawal request while it is still pending.
If your account is not verified within seven days of submitting a withdrawal request, the request will be cancelled, and you will need to submit a new one.
Customer support might be one of the weakest areas of Loot Casino NZ, and there are plenty of things to improve in this department.
Once you enter the “Contact Us” area, it takes you to the FAQ section. It only has 15 questions and fails to cover many important areas. If you don’t find a satisfying answer, you must open the support-related question. At the bottom, you’ll find a link to the actual contact page.
You can only contact Loot Casino’s customer service through their email – [email protected], as they do not provide a phone number. According to the website, agents aim to reply to all emails within two business days. However, agents often take longer than advertised to respond. They encourage players not to send follow-up emails to avoid further delays. Unfortunately, relying on Loot Casino’s customer support for quick or effective assistance is not advisable.
Development of Loot Casino
Jumpman Gaming was established in 2009, and they own many online casino brands. Loot Casino entered the NZ market in 2019 and has been there ever since. The company has an Alderney Gambling Control Commission license, and the business is registered in the Channel Islands.
Over time, Loot Casino has steadily improved by adding more games to its library and partnering with premium developers. As a result, they now have an extensive selection of titles. They may consider incorporating new payment methods like cryptocurrencies and creating a dedicated mobile app in the future.
Loot Casino NZ takes reliability seriously and has obtained a gambling license from the Alderney Gambling Control Commission. Additionally, they prioritise the safety of their website by having GoDaddy verify and secure their domain. Your personal and financial information is protected by encryption and stored securely on their servers.
To promote responsible gambling, it offers features that allow you to control your gaming habits. You can set deposit limits on a single page, choosing from daily, weekly, and monthly restrictions. If needed, you can also take a break for up to six weeks or exclude yourself from all Jumpman Gaming websites for up to six months.
Problems with Loot Casino
Most complaints found mentioned online are related to withdrawals from Loot Casino. Although you should take reviews posted on the web with a pinch of salt, many mention that cashing out your funds is tricky. The administrators often ask for additional ID documents, such as information even about the credit cards you don’t use on the site.
Players also aren’t happy with how customer service works. Although they claim they answer in up to two days, multiple user reviews mention it can take longer, and many players have even been left without a response. We strongly recommend verifying your account immediately after registration to help prevent any future complications. Loot Casino has been operating for several years, which increases the likelihood of a smooth experience.
Loot Casino Key Facts
- Although the platform was launched in 2019, the company supporting it has an extensive history dating back to 2009.
- The casino’s owner is licensed by the Alderney Gambling Control Commission.
- The welcome bonus is a fine combination of a deposit match and free spins for pokie fans.
- You only need NZ$5 to deposit and start playing in at Loot Casino.
- It’s possible to save up to three card information to make depositing easier.
- CashDrop is a unique bonus feature you can use daily to win real prizes.
- Loot Casino keeps coming up with new promotions for loyal players that regularly visit the site.
- You can progress through the levels by completing different challenges and collecting trophies to trigger rewards.
- Pokies take up a huge portion of the gaming library, with hundreds of titles from different providers available.
- You can browse hot and trendy pokies that are currently the most popular among the players.
Loot Casino Compared To Other Casinos
Loot Casino shines with its extensive pokie selection and engaging trophy system but falls short on customer service channels. Captain Spins excels in game variety and payment versatility but could improve its VIP accessibility and processing times for cashouts. Casoo Casino supports multiple currencies and impresses with its loyalty program, though it can improve its game search and customer support availability. Each offers a unique gaming experience for Kiwi players, tailored to different tastes and priorities.
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Captain Spins Casino4.4/5
200% Bonus Up To $5,000 + 50 Free Spins
Bonus up to $1200 + 260 free spins
Bonus up to NZ$3,000 + 200 free spins
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After completing our review of Loot Casino, we are evident that the provider excels in many areas. Pokie fans will enjoy the vast selection of games, especially since some can be enjoyed for fun after registering. While the welcome offer has harsh wagering requirements, players can enjoy unique features such as CashDrop and Trophies, which provide exciting challenges and promotions.
There’s no point in beating around the bush, so we’ll say it clearly – Loot Casino’s withdrawal process could and should be faster. It could take days for funds to be transferred to your chosen withdrawal method. Customer support isn’t of great assistance since they are slow at responding to emails, and there’s no live chat. If you don’t mind these downsides, you can still try Loot Casino NZ since it offers great games and loads of fun!
Our experts gathered the most common questions asked about Loot Casino, and here are the answers!
Can I use New Zealand Dollars in Loot Casino?
Absolutely, Loot Casino supports NZD as one of the available currencies, making it easy for NZ players to enjoy the platform.
How to withdraw funds from Loot Casino?
You can withdraw by submitting a request from the cashier. Depending on whether you verified your identity, withdrawals might remain pending for seven days. Processing the payments to your chosen method usually takes 1-5 working days.
Is Loot Casino support available 24/7?
No, and there’s no live chat feature or option to contact agents immediately. If you don’t find your answer in the FAQ, you’ll have to send an email and be patient since a reply takes up to two business days.
Where is Loot Casino based?
The main office of Jumpman Gaming, the company behind this casino, is in Guernsey, in the Channel Islands.
Olivia Cox is our casino expert at Betkiwi. She graduated from the Waikato Institute of Technology with a diploma in journalism in 2019. Prior to joining Betkiwi, Olivia worked with a major online casino as an author, which helped her solidify her reputation as one of New Zealand’s top casino specialists. In her free time, Olivia enjoys reading the latest iGaming news and surfing.More Articles From The Author