The Clubhouse Casino Review

The Clubhouse Casino is an online casino operated by Dama N.V. that entered the New Zealand iGaming market in 2021, making waves across the gaming community ever since. Clubhouse Casino’s website is sleek, offering over 9,500 games from leading providers and a wide selection of bonuses for new and existing players. If you’re considering joining, I’ll share more details about its advantages and disadvantages. As part of the BetKiwi review team, I’ve tested it over the past couple of weeks, so stick around to learn more about my experience at this gaming hub.

Three-Part Welcome Package

The welcome bonus was offered to me as soon as I opened the website. Even with a minimal first deposit, I could get a match bonus and a batch of free spins. Here’s how the welcome package is structured:

1. 100% up to NZD 2,000 + 100 FS First deposit bonus
2. 75% up to NZD 1,000 + 50 FS Second deposit bonus
3. 50% up to NZD 2,000 + 50 FS Third deposit bonus

If you meet the maximum bonus sum, you can get NZD 5,000 in bonus cash and 200 FS. The first batch of 100 free spins is spread across 5 days, with 20 spins per day. The other two batches are credited to your account immediately, but remember that all 200 FS can be used only on Elvis Frog Trueways by BGaming.

Did I Need a Bonus Code to Claim the Offer?

None of the three bonuses in the welcome package is tied to a bonus code. You only opt into the bonus, make the qualifying deposit, and wait a few minutes for the bonus to be triggered.

Are The Clubhouse’s Welcome Bonus Terms and Conditions Fair?

I found the welcome bonus terms and conditions fair. I made three consecutive deposits of NZD 30 each to get the bonuses. The first 5 batches of 20 spins were available for 24 hours, while the bonus cash and the rest of the free spins were available for seven days. In these seven days, I had to use the bonus and complete a 40x rollover on the bonus cash and free spins winnings. The most I could win from the free spins was NZD 300.

No Deposit Bonus

Currently, the Clubhouse Casino doesn’t offer a no-deposit bonus, but you can trigger multiple offers with minimal deposits of only NZD 20 to NZD 30. If you’re specifically looking for a bonus that doesn’t require a deposit, I’ll keep an eye out and update this review if one becomes available.

Other Clubhouse Bonus Offers

In addition to the welcome package, Clubhouse Casino has several other bonuses, with the best ones currently shown below:

The Clubhouse Casino Loyalty Programme

The Clubhouse Casino’s loyalty scheme allows you to collect points once you start wagering. For each NZD 50 you deposit and wager, you get 1 comp point. The more points you collect, the higher the tiers you reach, eventually achieving the VIP level. Here’s more on the perks of each tier:

• Pokies: The tab dedicated to pokies includes many popular games, including Megaways and jackpots. I played progressive jackpots and competed for prizes that increased each second, and enjoyed Aztec Coins, Wild Tiger, and Beer Bonanza the most.
• Tables: In this section, there were many roulette, blackjack, and baccarat tables based on RNG models, ensuring gameplay fairness. I enjoyed American Roulette, 21 Burn Blackjack, Mini Baccarat, and All Aces Poker.
• Live Casino: I tested various game shows as part of this game lobby. Only some of the titles I found were Cash or Crash, Crazy Time, and Dream Catcher, while the regular tables I visited most often were Craps and Sic Bo.

Software Providers

I found 43 names while testing the casino. However, I spoke with support agents and learned that the list is updated frequently, so you’ll likely find many additions in the coming period. For now, standout providers available are Pragmatic Play, Evolution Gaming, Red Tiger, Playtech, and Yggdrasil.

Sports Betting

The Clubhouse Casino is still just a casino, so there’s no sports betting. I don’t have any information about a sports betting tab addition soon. However, if you want to check out some great NZ bookies, you can find many reviews in our sports betting section at BetKiwi, so don’t hesitate to visit our website and learn more.

Using the Clubhouse Casino on Mobile: Optimised Website

Even though the Clubhouse Casino doesn’t have a dedicated app, using the website through various mobile browsers went smoothly. When I accessed it through my iPhone’s Safari, the optimisation was spot-on. There was no lag while the layout adjusted to the smaller screen easily.

I tested the website on several Android phones and the games loaded without an issue. The graphics made the website easy on the eyes and the darker background didn’t strain my eyes at night.

The Clubhouse Casino Transactions

Depositing Into Your Clubhouse Casino Account

After you create an account, you can make your first deposit, with a minimum threshold of NZD 20. At the cashier, you can also find a max limit for some methods, while cryptocurrencies don’t have an upper limit. I’ve tested card, e-wallet, and crypto transactions and found no fees or waiting times. The funds arrived in my account within minutes each time.

Withdrawing Your Winnings from The Clubhouse Casino

There are 11 withdrawal options, and I found that cryptocurrencies offer the fastest withdrawals. If you’re not too concerned about withdrawal times, you can opt for bank transfers, which tend to be the safest but can take up to 5 days to process. However, the exact transfer time depends on the chosen method, not on the casino’s processing times.

My Experience Withdrawing Winnings at The Clubhouse

Even though the cashier states the limits for each payment method, I learned that the casino has its own weekly and monthly withdrawal limits. You can only transfer up to NZD 7,500 per week or NZD 15,000 per month, which was a bit limiting for me as a high roller. The only way to extend these limits is to become a VIP member, but that requires spending a considerable amount at the casino.

The Clubhouse’s Customer Support: Poor Live Chat Support

This was one of the most disappointing aspects, especially the live chat support. The agents are available 24/7, so I don’t have to worry about working hours if I encounter any issues. However, each time I tried talking to an agent, they seemed a bit standoffish and didn’t provide any detailed information. I also waited 15 minutes or more for responses.

When I wanted to learn more about the verification process, I used the email support channel and received a detailed response within 6 hours. The help centre was also quite helpful, so I recommend it over the live chat option if you want to double-check anything quickly and efficiently.

• Email: [email protected]
• Toll-Free Number / Helpline: No
• Live Chat: Yes, 24/7
• Others: Help centre

Trustworthiness of The Clubhouse Casino

The Clubhouse Casino appears trustworthy. It’s transparent about its ownership and licensing information. It states that Dama N.V. is the owner and manager of the casino, and, as an experienced company managing various casino platforms, I believe its management is top-notch.

Licence and Security Information

This casino operates under a Curacao Gaming license with registration number OGL/2023/174/0082, with website encryption protocols to protect user information. You can expect a KYC check when you request your first withdrawal. You go through three sections, i.e., profile completion, proof of identity, and proof of address.

Why I Rated The Clubhouse Casino 4/5?

I chose to rate the Clubhouse Casino with 4 out of 5 stars. The main reasons are the poor experience with live chat support and the withdrawal policy, which imposes strict limits and waits of up to 5 days on most fiat methods. I would appreciate it if the processing could be sped up, as players rarely want to wait long to receive their winnings.

The Clubhouse Casino’s Online Reputation

This casino’s online reputation is not the best, at least based on the comments I saw while preparing for this review. On Casino Guru, the overall score is a mediocre 5/10, while on Trustpilot, it is 2.9/5, with many 1-star reviews.

However, I have to give credit where it’s due and note that the casino replied to all negative comments, helping players understand the reasons for missing funds, prolonged withdrawals, or any other issues they had noted. Such dedication to player satisfaction is something I am always pleased to see.

Did I Have Any Problems While Playing?

I didn’t encounter any issues while playing, but I would have liked a dedicated tab for RNG poker tables. I am big on poker tables, so I dreaded having to scroll through the “All Tables” section only to find the tables I wanted to test.

Do I Recommend Playing at The Clubhouse Casino?

I recommend playing at the Clubhouse Casino, as its platform is very user-friendly and the game lobby is versatile. The bonuses were also great. I loved all the daily promos that kept the rewards rolling in whenever I would log in. However, I would appreciate seeing shorter withdrawal times, higher transaction limits, a dedicated app, and more friendly agents to give this casino a 5/5 rating. If management implements these changes, I would be very comfortable raising the score.