HugoBets Casino Review

HugoBets Casino caught my eye with its space-themed design and the inclusion of both casino games and sports betting markets. The Curaçao GCB-licensed platform offers 4,000+ games from 30+ providers. While it has a few negative sides, it offers great no-wagering bonuses for Kiwi players. Read my review of the site to learn about all the upsides, downsides, and its place among online casinos in New Zealand.

HugoBets Casino’s Welcome Bonus – Average Amount but Wager-Free

The welcome package at HugoBets isn’t very large, but I like it a lot because it’s a no-wagering bonus. You only need to use your full bonus amounts to withdraw any winnings you manage to accumulate. The three-deposit welcome bonus offers you NZ$1,000 and 150 free spins.

Here’s what you get with each deposit:

• 1st Deposit Bonus: 100% match of up to NZ$300 and 50 free spins on Book of Dead.
• 2nd Deposit Bonus: 100% bonus of up to NZ$350 and 50 free spins on Le Bandit.
• 3rd Deposit Bonus: 100% match of up to NZ$350 and 50 free spins on Fire in the Hole 3.

I didn’t see a minimum deposit requirement in the welcome bonus terms, so HugoBets’s general bonus rule applies here. That is, you need to deposit at least NZ$20. Remember that the maximum bet limit with an active bonus is NZ$5.

Is there a HugoBets Bonus Code for the Offer?

No, I only needed to click the “Claim now!” button to make a deposit and get the bonus.

How Fair are HugoBets Casino’s Welcome Bonus Terms?

It doesn’t get fairer than this! As already mentioned, there’s no wagering requirement; using the bonus once is enough. Free spins winnings also carry a 1x wagering requirement, so you only need to play using those winnings to withdraw your second round of winnings.

You’ll have to use the free spins within 24 hours of being credited to your account. The low minimum deposit requirement also works for every type of player. What’s missing here is the mention of a specific validity period.

💡 Players often confuse the terms “no wagering” and “wager-free,” thinking they can directly withdraw a bonus or free spins winnings. In most cases, the terms indicate a 1x wagering requirement. Even HugoBets uses it for both 0x and 1x wagering requirements.

HugoBets Casino Even Offers a Crypto Welcome Offer

On your first crypto deposit of NZ$50 or more, you can claim a 100% bonus of up to NZ$400 and 100 free spins on Book of Dead. The free spins are completely wager-free. Your winnings are stored directly in your real money balance, so you can withdraw them right after using those spins.

The bonus funds, however, carry a 40x wagering requirement. It falls within the industry average range. Winningsarecapped at 15x your deposit.

💡 This is the only HugoBets bonus with a wagering requirement higher than 1x.

HugoBets Casino No Deposit Bonus

When reviewing the online casino, I didn’t find any no-deposit bonus.

What Other HugoBets Casino Bonuses Can I Claim?

The list of bonuses is a bit small, but not insufficient. It basically covers the bonus types you’ll typically look for: a reload offer and free spins. The best part is that you can claim these bonuses every week: reloads on Friday and the free spins on Thursday.

💡 You can claim the Cosmic free spins on 3 qualifying deposits every week. Winnings are credited directly into your real money balance.

Does HugoBets Casino Have a Loyalty or a VIP Programme?

Yes, there are separate loyalty and VIP programmes. The loyalty programme is point-based, which means that you receive rewards every time you level up. There are 5 tiers with 10 levels each. I started at level 1 (Bronze) right after signing up and was looking forward to all these bonuses and perks:

The VIP programme has three tiers and offers exclusive bonuses and perks to invited players:

• Bronze Orbit: 100% bonus of up to NZ$500, free spins, priority support, early access to limited-time bonuses, and a birthday bonus.
• Silver Orbit: 50% bonus of up to NZ$300, 150% bonus of up to NZ$450, free spins, fast withdrawals, exclusive missions, and an anniversary bonus.
• Gold Orbit: 100% bonus of up to NZ$500 twice, a VIP manager, custom rewards, surprise drops, instant withdrawal processing, and exclusive events & promotions.

Play the Latest and Most Unique Slots

HugoBets lets you play 3,600+ pokies, which can be average or a lot, depending on who you ask. In my opinion, it’s enough, especially since I found lots of new slot games with exciting bonus features, themes, and payout mechanisms. There are numerous Megaways and Hold & Win slots to explore here.

Here are my favourite pokies in the lobby:

• Rise of Merlin
• Dead or Alive
• Gonzo’s Quest
• Sugar Rush 1000
• Dynamite Riches

A Few Classic Table Games but a Great Variety

The table games lobby is very small, with just over 50 titles. However, I was impressed to find many popular variants of roulette, baccarat, blackjack, and poker. What’s more, you can even find some niche games like Three Card Rummy. What I like most is the fast gameplay of table games like Zoom Roulette, European Blackjack, Caribbean Poker, and Baccarat Zero Commission.

An Exciting Collection of Live Casino Games

The live dealer lobby featuring nearly 300 tables is my favourite at HugoBets. You can find every common variant of blackjack, roulette, poker, baccarat, and game shows. I really loved the casino’s HD live streaming services with zero buffering. The real dealers are extremely professional, and you can always live chat with them and with the players at your table.

I had a great time playing:

• Gold Vault Roulette
• Free Bet Blackjack
• Always Baccarat
• Casino Hold’em
• Crazy Balls

Can I Place a Sports Bet at HugoBets Casino?

Yes, HugoBets offers a fully functioning online sports betting section for NZ players. You can place bets on 20+ sports, including football, basketball, tennis, and rugby. I noticed coverage of popular tournaments like the Champions League, Premier League, NBA, ATP World Tour, and more.

The esports options grabbed my attention. They include popular games like Counter-Strike 2. Dota 2, League of Legends, and my favourite, Valorant. Whether you’re into traditional sports tournaments or esports betting, you’ll find live markets with competitive dynamic odds.

HugoBets Casino on Mobile: Unique and User-Friendly Layout

I was particularly impressed by HugoBets’s mobile casino layout. While the design closely resembles the desktop site, the additional sidebar lets you quickly navigate between the casino lobby, sports markets, live games, and promotions. On mobile, you can play all the games that are available on the desktop site with fast loading times.

Is There a HugoBets Casino App?

No, there isn’t, but the mobile casino site is so good that you won’t even notice the absence. The site adjusts to your screen automatically, and there’s no buffering. If you want quick access to HugoBets, all you need to do is add it to your home screen.

All You Need to Know About Depositing and Withdrawing at HugoBets Casino

In the cashier section, I found more than 10 trusted payment channels, including cards, e-wallets, mobile payment solutions, and more. Being a crypto casino, it accepts 9 cryptocurrencies, including Bitcoin, Ethereum, Tether, and Solana. Moreover, the deposit and withdrawal amounts are calculated in crypto even when you use fiat methods. All limits shown below are taken directly from the cashier in NZD, and they differ from the payment limits listed on the public Payments page.

Topping Up Your HugoBets Casino Account: What You Need to Know

To make my first deposit, I only needed to click the “Deposit” button, choose a payment method, and fill out the necessary details. While it’s impossible to deposit NZ$0, many payment options state it as the minimum. This looks like a display bug in the cashier and doesn’t mean you can actually deposit NZ$0, but for cards, the minimum deposit limit is a low NZ$20.46. You can enjoy instant deposits using the methods below. Note that the NZ$0 minimums in the table reflect what appears in the cashier, not what’s advertised on the site’s Payments page.

Withdrawing Your Winnings from HugoBets Casino

You can use all the same 10+ payment options for withdrawals. The online casino doesn’t mention a withdrawal processing time in its T&Cs. However, according to live chat, it typically takes 48 hours, but it can also take longer.

HugoBets also states that all cashouts are instant after processing. The withdrawal limits below are also taken from the cashier in NZD, so they may not match the more generic figures on the Payments page. Complete the KYC verification right after you sign up to avoid delays in withdrawals.

💡 While the maximum limits look very high, there’s a monthly withdrawal limit of NZ$50,000.

My Experience Withdrawing Winnings at HugoBets Casino

I could withdraw winnings using the same button I used for my deposit. From there, I went to the withdrawal tab and chose Bitcoin. After that, you enter the withdrawal amount and your wallet ID. It took less than 20 minutes after processing for the BTC to be deposited into my crypto account.

HugoBets Casino’s Customer Support: Slow but Effective

The casino’s live chat isn’t available 24/7; their working hours are from 10 am to 11 pm CET. Upon launching their live chat, an AI chatbot asked me to wait for a human rep. I waitedaround 20 minutes for the agent, Alison. However, their replies were fast and they resolved my issue without delay.

• Email: [email protected]
• Toll-Free Number / Helpline: Not Available
• Live Chat: 10am to 11pm (CET)
• Others: FAQs

Trustworthiness of HugoBets Casino

I find HugoBets to be a safe online casino for Kiwi players. It’s owned and operated by the Curaçao-based company HNA Gaming B.V. I played without worrying about issues with game fairness because the pokies, live dealer tables, and other titles are sourced from reputable software providers.

Licence and Security – Is HugoBets Casino Safe and Legit?

Yes, it’s a legit casino site in New Zealand. The operator holds an active license under the Curaçao Gaming Control Board (GCB), license number OGL/2024/1191/0663. With SSL encryption and secure payment portals, all your data on HugoBets stays protected.

You can also make use of these responsible gambling tools:

• Deposit Limits (daily, weekly, monthly)
• Self-Assessment
• 24-Hour Cooling Off Period
• Self-Exclusion
• Permanent Self-Exclusion

Why I Rated HugoBets Casino 3.8/5?

HugoBets Casino scores an above-average rating because it offers a good gaming lobby with exciting pokies, among other games. It scores major points with its great mobile site and wager-free bonuses. However, it loses many points for its unclear terms and payment limits. Plus, their customer support is very slow and not available 24/7.

HugoBets Casino’s Reputation – What Do The Reviews Say?

While I didn’t find feedback regarding HugoBets, Casino Guru rates it “Below Average” on their safety index with a score of 5.2/10. Many players acknowledge the availability of good games, but the praises stop there. Many users complain about extremely slow withdrawal processing and unresponsive customer support.

Did I Have Any Problems While Playing?

Yes, I struggled with the unclear terms and conditions. The cashier section is particularly confusing with mentions of NZ$0 as the minimums and NZ$20+ million as the upper limits. While there are multiple mentions of instant withdrawals, the processing took longer. I also had to wait a long time for a live chat agent.

Do I Recommend Playing at HugoBets Casino?

While HugoBets Casino has many weaknesses, it still offers some of the best bonuses out there. In addition, almost all of these bonuses are wager-free. The gaming lobby is particularly good with lots of new and exciting pokies and live dealer games. I think this NZ online casino can offer you good entertainment.